Privacy Policy

1. Introduction

Aurora Plumbing & Mechanical, LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a quote, or communicate with us by phone, email, or text message.

2. Information We Collect

We collect information you provide directly to us, such as:

• Full name, email address, phone number, and physical service address.
• Details regarding your plumbing needs, service history, and property details.
• SMS communication preferences and records of your express consent.
• Records of communications between you and our team.

3. How We Use Your Information

We use the collected information solely for legitimate business purposes, including:

• Providing price estimates, quotes, and scheduling service appointments.
• Performing requested plumbing repairs, installations, and maintenance.
• Sending transactional, operational, and customer-service updates.
• Sending marketing communications and promotions only when you have explicitly provided separate, opt-in consent.
• Complying with applicable legal, licensing, and regulatory requirements.

4. SMS Messaging & 10DLC Compliance

We respect your communication choices and strictly adhere to federal, state, and carrier regulations governing SMS messaging (including A2P 10DLC and CTIA standards):

• Non-Marketing SMS: If you opt in, we may send text messages regarding your quote request, appointment reminders, technician arrival updates, invoice notifications, and post-service satisfaction reviews. Message frequency varies based on your active service requests.
• Marketing SMS: If you provide separate opt-in consent, we may send promotional text messages regarding seasonal specials, plumbing maintenance tips, or discounts. Consent to marketing messages is never a condition of purchase.
• Rates & Help: Message and data rates may apply. You may reply HELP at any time for assistance or contact us at (480) 286-2252.
• Opt-Out: You may reply STOP to any message at any time to cancel and opt out of SMS communications.
• No Sharing: Mobile information and SMS opt-in consent will not be shared with, sold to, rented to, or disclosed to third parties or affiliates for marketing or promotional purposes under any circumstances.

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, or disclosure.

6. Contact Us

If you have questions about this Privacy Policy or wish to review, update, or revoke your communication preferences, please contact Dave at: